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Help & policies

Returns policy

Plain-English returns. If something is not right, here is exactly what to do.

30 daysFrom delivery, to return your glasses for a no-questions-asked refund.
10 working daysTo process your refund once your return reaches us.

30 day returns

We're confident that our quality assurance procedures and attention to detail will mean that you'll be very happy with your new pair of glasses and, if appropriate, that the prescription details entered on your order will be accurate.

Nevertheless, if for some reason you're not entirely happy you are entitled to a no questions asked refund when you return your glasses within 30 days of delivery, subject to the policy below.

Prescription and order-specific lensesFor items with prescription lenses or any order-specific lenses (tinted, photochromic and so on) we are unable to refund the cost of the lenses, as these are made to your requirements and cannot be resold. In this case we refund the price of the frame only, less a 10% restocking fee; the cost of the lenses is not refunded.

How to make a return

To start a return, contact our customer service department at [email protected] to obtain our return address. Our support team will send it to you within one business day.

  1. All returns must be sent back in their unworn, original condition, with all original materials sent by Easy Optical.
  2. Please use the same shipping box and pack your glasses securely. Be sure to include your name, contact information, order number and the reason for the return.
  3. We recommend shipping your return by a traceable method.
  4. You must notify us within 15 days of receiving the item that you would like to cancel your order.
  5. The item must then be received by us within 15 days of the cancellation date.
  6. Once your return is received, we will contact you by email to confirm receipt of your returned glasses and proceed with the refund.
  7. We will process your refund within 10 working days.
  8. If a customer is advised that the lens package is not appropriate for their prescription, but continues with their choice of lens package, then the glasses are not eligible for return.

Unfortunately we cannot cover the postage cost of customer returns in the case of unwanted items.

Related
Our guaranteeWhat we promise on every pair Shipping informationCarriers, tracking and duties Contact usStart a return by message