Frequently asked questions

Your Optician will normally tell what type of corrective eyeglasses you need during your eye exam but generally speaking:

If you have problems seeing distant objects you should select Distance – Single Vision. Your prescription should have “−” values, eg -2.50

If you have difficulties reading small print you should select Reading – Single Vision. Your prescription should have “+” values, eg +1.50

If you have problems with Distance and close-up, then select Progressive or Bifocal as advised by your Optician. Your prescription should have both “−” and “+” values, eg -1.00 and +2.00

Yes you can. On the product page, when you have chosen your frame, you can simply "Order Frame Only".

This option will only include the frame only without prescription lenses.

All you need is a valid prescription and a payment method - credit/debit card, paypal, etc. See the Payment section in the FAQ for more details.

No. Contacts Lens prescriptions are entirely different from prescriptions for glasses.

Currently we do not sell contact lenses.

You'll need a valid prescription after a professional eye test/examination, carried out by a qualified professional – anytime within the last 2 years is valid.

You are legally entitled to a written copy of your prescription.

Be sure to ask for your Pupillary Distance (PD) measurement as well, you'll need that for your prescription lenses.

Choose your favourite frames from our selection.

We'll contact you at the end of the order process to collect your prescription details.

Pay for your order and wait for your glasses to be delivered to your front door.

If you want to add prescription lenses to your chosen frame then you should click on ORDER WITH LENSES on the product detail page when you have selected your frame and frame colour.

This will transfer you to the Add Lenses section, where you will be able to customise your lens package

1. You will be able to choose your prescription type - Distance, Reading, Progressive lens, etc.

2. You will be able to choose your desired lens package - CR-39®, 1.56. 1.61, 1.67 or 1.74 lenses are all available, depending on your prescription requirements.

3. All our frames come with anti-scratch, glare-resistant and uv-protection as standard and you can add a waterproof coating if you wish.

See Choosing the Right Lenses for more details.

When you've chosen your lens package and (optional) coatings simply choose ADD TO CART before proceeding to the checkout and payment stage of the order process.

When we receive your order we will confirm your order details and, if necessary, contact your for clarification of your prescription details.

At the end of the order process we will send you the following link to Send us your Prescription where we will lead you through the process of sending us your prescription.

The Pupillary Distance (PD) is the distance (measured in mm) between the pupils of your eyes (the centres of your eyes). It is sometimes also known as the Distance PD.

An accurate (PD) measurement is required in order to make prescription glasses and is an essential part of your prescription.

For adults, the PD never changes and is, on average, 63mm for men and 60 mm for women. Most adult PD's are in the the range 55-65.

The PD may also be shown as two numbers (Dual PD) such as 31.5/32 where 31.5 is the Right PD and 32 is the Left PD – where, for example the Right PD is the distance between the centre of the pupil in the Right eye. and the centre of the bridge of the nose.

If your PD isn't present on your prescription then you can measure it yourself, although we recommend that we contact your optician and ask them for the PD that they measured when you had your eye exam.

Yes you do. In order to make your glasses as accurate as possible we need to be able to align the centre of each lens with the centre of your pupils. An accurate PD provides us with that detailed information.

A PD is not required for Fashion lenses (Clear) or for Readers (OTC) lenses – over the counter glasses for magnification purposes only.

Yes you can, although we recommend you have it measured professionally we have provided a guide. See Measuring your PD in the Prescription Questions section of the FAQ.

We strongly recommend having an optician measure your PD professionally, particularly for a stronger prescription. If you would rather do it yourself, it takes about two minutes with a mirror and a millimetre ruler.

Our measuring your PD guide walks through it step by step, with a diagram.

Yes you can, just select Readers (OTC) in the ADD LENSES part of the process and all you need to provide is the necessary magnification (e.g. +1.00). You can also choose thinner lenses and add a tint if you would like to read in the sun!

Yes we do. Presently we offer titanium frames by Battatura, and Jack & Francis, with more being added all the time.

Click here to see our current selection.

We accept Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

We also accept Bitcoin, Apple Pay, Android Pay, and China’s Alipay.

No. We bill in the currency shown along with the price.

We bill our UK customers in British pounds, our Canadian customers in Canadian dollars, our US customers in US Dollars, our French customers in Euros, etc.

This means that there is no opportunity for your bank to charge you a foreign currency transaction fee or not give you a good exchange rate. By billing in this way, we ensure that you do not pay extra costs.

The billing currency is shown in the lower-left-hand corner of every page next to the country flag.

Yes. We use the highest level encryption payment process to ensure the safety of all your transactions.

Yes we do. We ship all over the world so just enter your shipping address during the order process. If you do not live in an EU country you will be responsible for any taxes and customs charges imposed in your country of delivery.

Yes we do. All our orders are sent by special delivery, requiring a customer signature. We'll send you tracking information when we ship your order so you'll be able to track the progress of your package online.

We're confident that our quality assurance procedures and attention to detail will mean that you'll be very happy with your new pair of glasses and, if appropriate, that the prescriptions details entered on your order will be accurate.

Nevertheless, if for some reason you're not entirely happy you are entitled to a no questions asked refund when you return your glasses within 30 days of delivery, subject to our Returns Policy (see below).

For items with prescription lenses, we cannot refund the cost of lenses, as these are customised to your prescription.

For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded less 10% of the order value.