Shipping information
Free, tracked shipping on every order, worldwide. The short version is below. The details follow.
Delivery times
We make every effort to ensure that our eyeglasses are delivered as quickly as possible once we are satisfied that the quality is 100%. Shipping time depends on the type of lens — see our delivery times page for current estimates by order type.
Tracking your order
We send all orders by Royal Mail, and all orders are fully trackable online at the Royal Mail website. Once your parcel arrives in the destination country, tracking continues with your local postal service using the same number.
Import duties
Easy Optical ship from the United Kingdom. In most cases, for international deliveries, import duties and taxes are not applied when your parcel arrives. However, please be aware that customers could be charged for some deliveries. Since customs policies vary from country to country, Easy Optical have no control over these charges and they remain the responsibility of the recipient of the parcel.
If you have any questions about import duties and customs charges in your country, you are advised to contact your local customs office.
Cancellations and order changes
You can cancel or change your order prior to lens fitting, normally within one working day of your order being placed. If you wish to cancel or change your order please contact us and our customer service team will be happy to assist you.
Once your order has been shipped — you will receive a confirmation email at that point — it is no longer possible to change your order.
